Frequently Asked Questions on Meralco Liwanag Card

• What is the Meralco Liwanag Card?
• How does one avail of the card?
• Are there other documents to submit other than the enrollment form?
• How does one submit the enrollment form and supporting document(s)?
• What are the benefits of the card?
• Can anyone else use the card?
• What must one do if the card is lost or stolen?
• What happens after the card expires?

The Liwanag Card is a privilege-cum-loyalty card program of Meralco in partnership with Finserve. The primary purpose and functionality of the cards is to reward consistently prompt paying residential customers with average monthly electricity consumption greater than 800 kilowatt-hours.

The unique offer of the card is Liwanag Express Service:

• Express lane at the Branches
• Express hotline service 632-8188
• Priority service expect during calamities

The card is by invitation only. Those qualified will receive a letter of invitation and enrollment form, which must be filled out and returned to Meralco for card processing.

The Meralco Liwanag Card is free of charge.

If the name does not match the account name on the Meralco bill, the customers must submit supporting documents, to prove he is the user of the electric service.

Completed enrollment forms and supporting documents must be mailed to Meralco Liwanag Card c/o Meralco Financial Services, P.O. Box 14267, Ortigas Center Post Office, 1605 Pasig City.

Or fax to: (+632) 632-8189

Scan and email to: liwanagcard@meralco.com.ph

LIWANAG CARD BENEFITS & PARTNERS

• Liwanag Express Service at Meralco Call Center and Branches
• Free Personal Accident Insurance up to PhP 50,000.00
• Free HOME MasterCard (subject to credit approval of BDO)
• Free SM Advantage Prestige
• Free electronic Bill Presentment (advance copy of your Meralco Bill sent via email)
• Free subscription to the quarterly issue of “Current” lifestyle magazine
• Freebies and discounts at our partner establishments:
• LIWANAG HOUSEHOLD
• Abenson
• Avant
• Cenit Lighting
• Coleman
• DMCI Homes
• Electroworld
• Home Plus
• Oster
• Polar Mines
• Silverdot
• Sun Cellular
• Tempur
• LIWANAG FASHION
• Analog Soul
• Aranaz
• Bergamo
• Cru
• Gruppo Francesco
• Jun Escario
• MICO
• No Curfew
• Tru
• Viktor
• LIWANAG WELLNESS
• Asian Eye Institute
• Calayan Surgicentre Corp
• Corazon Collantes Jose
• De Los Santos STI Mega Clinic
• The Suriya Spa
• LIWANAG WINE & DINE
• Bistro Filipino
• Burgoo
• Café Via Mare
• Goldilocks
• Outback
• Teazann Asian Food Cuisine
• The Wine Club
• LIWANAG TRAVEL & LEISURE
• Air Philippines
• Adventure Valley
• Amansinaya Resort Inc.
• Azotea Suites
• Blu Blanco Suites
• Enchanted Kingdom
• Meralco Management & Leadership Development Center (MMLDC)
• Paradizoo
• Power Plant Cinema
• Residence Inn
• The Richmonde Hotel
• Summit Ridge
• Tree Trop Adventure
• Zeno
• Zoobic
• Zoocobia
• Zoocology
• LIWANAG HOBBIES
• Australian College of Hair Design and Beauty
• School of Fashion and the Arts
• Yamaha School of Music
• BORACAY PARTNERS
• Alta Vista de Boracay

The card is non-transferable, and only the person whose name appears on the card can avail of the benefits and privileges.

In case of loss or theft of the card, please report this to Liwanag Card Hotline 632-8188 and request for a replacement card.

There will be a card replacement fee of PhP 130.00 which will have to be paid upon card pick-up at the Liwanag Card Customer Care Center, 2/F Lopez Building, Meralco Center, Ortigas Avenue, Pasig City.

The card is valid for one year from the date of issue. Meralco has the prerogative to cancel the card if there is a violation of service contract with Meralco during the validity of the card.

Before the card’s expiry date, a holder will receive a new invitation to avail of a new card if he:

• Continues to pay his electric bill on or before the due date every month; and
• Maintains an average monthly electricity consumption of 800 kilowatt-hours and above during the validity of the card.